NameCheck FAQ's
Who sends the emails and what should we say in the emails to graduates about NameCheck?
You will send the emails from your university. There is currently no email communication to graduates from NameCheck. You can find suggested copy here.
It's saying I don't have enough credits to upload my list.
If you have a written agreement with StageClip, your credits will be added from the backend as part of that agreement. If you register using our self-service platform, you can purchase credits directly using a credit card. Each purchase requires a minimum of 99 credits, additional credits (in blocks of 99 and up) can be added at any time, and credits never expire.
If you need to assistance, please contact us at clientsupport@stageclip.com.
Are the links specific to each event?
The links that appear within each NameCheck event are specific to that events. If you wish to send one email to all graduates, you will want to copy the link on the NameCheck events home page. From that link students will need to select which ceremony they are in.
A student submitted a self recording for their name pronunciation, if we accept it, will the audio of them saying their name play or does AI voice adapt and pronounce it?
NameCheck will auto convert the student's recording into an AI generated voice. The graduate has reviewed and confirmed this conversion before submission. Once you have approved the pronunciation, you have the option to download MP3 files including the self-recordings, or with the AI conversions.
What do the different statuses mean?
"Suggested Pronunciation" is the default pronunciation as our platform interprets it.
"Student Confirmed" indicates that a student has reviewed and approved the default pronunciation with no changes.
"In Review" indicates that a student has submitted phonetic changes which need your approval.
Once you have reviewed and approved a submission, the status will change to "Admin Confirmed"
What happens if I reject a graduate's pronunciation?
If you reject a student submission, they will receive an email notifying them that their submission was rejected and they must resubmit prior to the deadline. If they do not resubmit, their pronunciation will revert to the original default settings.