Sending Participant Emails from the StageClip Domain

One of the benefits of StageClip Producer is built-in notifications to your students about when their clip is ready to view and share. If you're doing a virtual or hybrid event with us, emails will also be sent to invite students to participate by uploading content. So, it is vital that these emails reach your students.

Emails can be sent from the StageClip domain, noreply@mail.stageclip.com, or from your own institution's domain. Sending from your own domain will mean that emails appear to be coming directly from the school, rather than from StageClip. In either case, there are a few steps required to coordinate with your IT department and ensure that the emails reach your students

Sending from the StageClip Domain

1. To set up emails using the StageClip domain, navigate to your event and click on the Emails tab at the top of the page

2. Select the Email Settings button on the right side of the page, and then choose Send emails from the StageClip domain from the pop up menu. Click on Confirm at the bottom of the pop up.

3. Enter the name and email address of your IT support coordinator in the next pop up box and click on Confirm at the bottom of the popup. This person will receive an email containing instructions for entering the StageClip email and IP address into your email server. This information is required to ensure that your participants receive all communications sent from the StageClip domain:

The send from address is noreply@mail.stageclip.com
The IP Address is 156.70.3.153

Because of potentially 1000s of students receiving emails from us, your IT team should also make sure there isn't a cap on the number of emails that can be delivered. If this is not done, there is a high chance that some or all of our emails will not reach your students. This will be communicated in the email your IT department receives.

If you have any questions about this, please contact your Client Support Representative or clientsupport@stageclip.com and we can help coordinate with your IT team.

Once you've completed the email setup for your first event, you can clone this configuration to additional events. Please see this article on Cloning Event Setup for more information and detailed instructions.

If you need further assistance, please contact your StageClip representative, or email support at clientsupport@stageclip.com.